Do work an airline notices.
This is a small team that makes big carriers answer for the passengers they stranded. The work is part detective, part advocate, part translator of legalese into plain words.
The work we hire for
Claims handling
Reading itineraries, matching disruptions to the rules that pay, building files airlines cannot wave away, and refusing to be worn down by their process.
Passenger support
Phone, WhatsApp and email, in plain language and, whenever possible, in the passenger's own one. Extra languages are a genuine advantage here.
Partnerships and growth
Law firms per jurisdiction, travel communities, and the channels that put us in front of stranded passengers at the moment it matters.
The open application
We hire when the right person shows up, not only when a listing is posted. Email delayedgetpaid@gmail.com with the subject Careers: tell us plainly what you are great at, which languages you speak, and attach whatever shows your work. A person reads every application and every one gets an answer.
How we work
Plain words win
Every email a passenger gets from us should be understandable on the first read. That standard shapes everything else.
Honest no over easy yes
When a claim does not qualify, we say so in two minutes, not two months. That is a product decision and a culture.
Remote, with real hours
The team works remotely on US Eastern business hours, because passengers call and a person answers.