How can we help?

A person answers, in plain words, during Monday to Friday, 9:00 AM to 5:00 PM ET. Outside those hours, everything below still works.

Talk to a person

Questions, updates, or the whole claim over the phone; we type while you talk.

Message the same number any time and we answer during business hours.

Best for documents and anything you want in writing. Include your reference number if you have one.

Your reference number and email show exactly where the claim stands.

The claim form saves as you go; opening it again picks up where you stopped.

Eligibility, fees, timing, documents and payment, in short answers.

What airlines owe you before any service gets involved.

Every scheme's published bands, in one table.

Unhappy with us? Here is exactly how that gets fixed.