What We Cover / Lost, delayed or damaged baggage
Lost, delayed or damaged baggage
Your bag is the airline's responsibility from belt to belt. When it comes back late, broken, or never, the conventions make them pay for it, against receipts, up to real caps. The deadlines are short, so move fast.
What it can pay.
RuleWhen it appliesWhat it can pay
US DOTUS domestic flights: liability cap for mishandled bagsdocumented losses, capped at $4,700
Montreal ConventionInternational trips: lost, delayed or damaged bags, documented lossesdocumented losses, capped at 1,519 SDR (about $2,020)
Canada APPRCanadian flights: Montreal-level liability applied domestically, plus fee refundsdocumented losses, capped at 1,519 SDR (about $2,020)
Ceilings and entitlements under the named rule, per passenger, before our fee. What applies to your itinerary is confirmed during review, and every estimate stays an estimate until then.
What you will need
- The airline report (PIR) from the airport, or its reference number
- Bag tag stickers
- Receipts for what you had to buy while you waited
- For damage: photos and, if you have it, proof of the bag's value
Missing something? Submit anyway. We tell you exactly what is worth chasing down.
Good to know
- On an international trip the deadlines are strict and come from the Montreal Convention: damage in writing within 7 days, a delayed bag within 21 days of getting it back. On a US domestic flight the airline's own contract of carriage sets the window instead, and it is often shorter. Either way, report it the day it happens.
- No report from the airport? File one with the airline online now, then talk to us.
- The airline also owes the checked-bag fee back when the bag was lost or substantially delayed.